At a glance:

🕑 Temporary contract starting early March

😎 Minimum 1 year retail experience

💰 Experienced-based salary

📍London

⏰ 32 to 40 Hours/week options available

🏆 Leading benefits package & competitive salary

🅱 Work for a Certified B Corporation™

💹 Opportunity to get in at the ground floor of a purpose-driven, fast-paced, fast-growth company in the outdoor industry; lots of scope for your growth!

What is the job role?

As Basecamp Assistant Manager at SunGod's flagship London store, you'll play a key role in supporting the Manager in running the store, leading a motivated team, and delivering exceptional customer experiences. This hands-on role will see you actively involved in the day-to-day running of the store, including being present on the shop floor, supporting team members, and assisting with community events. You'll act as the Manager's right hand, stepping up in their absence to ensure smooth operations and a positive team environment.

Key Responsibilities:

✔ Support the Manager in overseeing store operations, including opening and closing procedures, inventory management, and sales tracking.

✔ Lead by example on the shop floor, delivering exceptional customer experiences and ensuring team members meet SunGod's service standards.

✔ Collaborate with the Marketing Team and the Store Manager to drive online and offline engagement, including ownership of the Store’s social media accounts.

✔ Drive community events hosted in-store, helping with planning, setup, and execution.

✔ Assist with training, mentoring, and motivating team members to create a positive and high-performing environment.

✔ Step in to handle escalated customer inquiries and resolve issues efficiently, maintaining SunGod's customer-first reputation.

✔ Contribute to maintaining a visually appealing store environment that reflects SunGod's brand values.

✔ Support health and safety compliance, and report any issues promptly.

✔ Assist with maximising the store’s performance, from improving daily operations to driving sales performance to meet and exceed targets.

✔ Understand SunGod’s triple bottom line of people, planet and profit, and incorporate this into your job role every day.

Who are we looking for?

The ideal person has the following skills, experiences and competencies:

✔ Exceptional customer service skills, with a track record of delivering outstanding in-store experiences.

✔ Previous experience in a retail supervisory or assistant management role.

✔ Hands-on experience in events, marketing and social media.

✔ Ability to step up and lead the team in the Manager's absence.

✔ A passion for the performance sports and outdoor industries.

✔ Enthusiasm for SunGod's mission and values, with a proactive and positive approach to promoting the brand.

What to expect from this application…

This application will ask a few questions about you and your experience.

You will be required to upload a CV at this stage, so it is ready for a future stage.

Based on your application, you may then be invited to complete a skills-based task followed by a panel interview and a final interview.

Blind Applications

In the first stages of our process, your name and other details will be hidden from your CV and application to remove potential unconscious bias in our hiring processes, and to ensure we hire the best candidate for the role.

A tip before you start...

Before you begin, we recommend you take a moment to ask yourself these questions: Why me? Why this role? Why SunGod?